Avoid doing business with these people! I have sent 10 emails in the past 4 weeks, and all have been ignored. Royalton CHIC Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. There was a limited food menu for ordering lunch/snacks. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. I was so full that I didn't really appreciate the food there. Their kiosk was easy to find at the airport. Great location close to airport. (We'll have to book sooner next time! We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Our guess is that he was "reserving" them. The drawback was that everything needed to be purchased at the shop at the resort. Through the windows we could see a buffet of snacks. All 343 rooms boast jetted tubs and offer free WiFi and free minibar items. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. I don't think it would have been hard to find live music any time. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Their kiosk was easy to find at the airport. We stayed for a week in April 2016. Your comments are extremely important to us, as they motivate us to continue to improve our services. We stayed for a week in April 2016. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. After watching the sunrise, we had some breakfast & spent the rest of the day in our Bali bed until it was time to get ready for dinner. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online Since we booked Diamond Club in Hideaway, we attempted to open the door. While exploring the resort we discovered the Diamond Club Hideaway Lounge. Incredible and the beds are awesome. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Then enjoy a meal at one of the resort's 10 restaurants. Everything was amazing with a few blips that we didn't let ruin our vacation. Please see our partners for more details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Please check you have entered your email address correctly before continuing. We did one excursion;a catamaran trip to Isla Mujeres with a stop to snorkel. We also went to the chocolate party. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Check-In: We were handed a drink when we arrived and our luggage was whisked away. We stayed for a week in April 2016. The views were amazing!! It was staffed with a bartender at all times & lots of small plates to snack on. I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. No pillow menu-No choice of aromatherapy-No coupon book. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. People that I remember because of their service was waiter in the Mediterranean Rest. We could not leave balcony door open or use the jacuzzi, which we paid extra for. (& water too!) We did not indulge in any of the liquor in the room. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. Our butler made all of our dinner reservations for us the first day. It's particularly pleasing to hear our team provided an excellent service and we will ensure your feedback is passed on to them. Receive an exclusive vacation experience with an upgrade to Diamond Club™. It was our 1st trip to Mexico. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. Taxes and fees that are shown are estimates only. These issues were worth mentioning since, based on other reviews, there are common themes. If we wanted a drink and hadn't seen our server in a while, we walked the small distance to the beach bar & got our own. This tranquil property caters to guests over 18 years of age only. Would definately go back. We can't tell if you're a human or a bot. The bed was extremely comfortable. Thank you so much! Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. © 2021 Expedia, Inc, an Expedia Group Company. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. The bathroom has a separate toilet and 2 washbowls. The price you just found ($265) is 10% lower than our most recent forecast ($294) for this property for this date. In fact-we enjoyed it so much that we're booked again for April 2017! Instead, the whirlpool inside was filled. I had my paperwork with and was able to show what we had booked. Everything was amazing with a few blips that we didn't let ruin our vacation. 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