Man at top of food chain was rude, and not interested in solving my problem. I called several times regarding this unauthorized charge, usually spend about 45 mins on the phone, nothing is accomplished, each individual I speak to has no authority to reverse the error and issue a refund. my bank account will show something different . I just accepted it.Then on the first transaction, I found that the discount fee was taken out with the transaction, instead of monthly. So First Data was above the Omaha average in this area. Just sucks I learned the hard and expensive way . I shouldn’t have had to spend about 40-50 hours of my time fighting for a resolution of this 5 month problem. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. I was afforded training which help be tremendously. First Data is HORRIBle. Quoting just the lowest processing rate that the company offers is very deceptive, as only the largest and most established businesses will qualify for it. Flexible schedules for those who like to work a lot or those who want a part time little opportunity for growth. I cancelled my account early with First Data in January 2014. all First Data reviews in United States (2,985 reviews) all First Data reviews worldwide (3,427 reviews) Claimed Profile. That should be it.If there is a lawyer interested in bringing this to First Data I’m sure you will have many clients with similar concerns. This incident with First Data has resulted in heightened financial hardship and struggle for our small motel amid the last 5 months of pandemic induced shutdown and recession. Agreed. I’m very surprised by the BBB rating for this company and would love to know how First Data’s practices are considered both legally and morally acceptable. The other way is to sign up with one of the many Independent Sales Organizations (ISOs) that resell First Data credit card processing and use the company for back-end infrastructure. Do not do business with this company! ADDED to all the above I AM NOT GETTING MY PAYMENT FROM AMERICAN EXPRESS THROUGH THIS BAD MACHINE SINCE JUNE 2019 TILL NOW . Thank you Example: issuing a new card to a customer fails everytime and gives a reject reason of “Customer not found”, this system is not convenient at all, I hope Kohls switches back to their own system which was a lot more productive and user friendly. During my first year as CAO for the village, I reviewed the long established process and determined that there was an avoidable disconnect. This is a review on my absolutely ridiculous experience with First Data… All of the seemingly “cooperative” departments are not in alignment with one another what-so-ever. Let us know if we can help further! no stars! You email them and maybe you get a response maybe not. First Data is impossible! First Data/ Fiserv is a fantastic place to work. 3.4. Switched to Square Up, I like it a lot and I am saving lots of $$$. It’s quick and easy to use. Business did not. This company splits the services it supplied you, fails to tell you this and then claims you are responsible for not informing the other company. So I paid the cancellation fee and ended that nightmare but it wasn’t over….The same machine that does not even have a chip reader, would have been free through Future Plus, but I was told I had to upgrade to a chip reader, which I am paying less than $10/month. First Data Reviews It's one of the largest credit card processors in the world, and therefore people have a lot of opinions on the First Data Corporation. We were bamboozled into a lease with this company through Securus Payments. *****WARNING*****DO NOT INCLUDE YOUR BANKING ROUTING & CHECKING NUMBERS ON YOUR FIRST DATA APPLICATION!! Sam’s should be ashamed of themselves for using these frauds. Make sure you read the fine print before you sign on with these sharks. Luckily I got them to give me a 3 year lease instead of 4. I was told that a global gateway (online) would solve my problem and since I was an existing customer they could get me the same low fee I was currently paying AND could have me up in 24-48 hrs (since I was existing client).Almost 3 weeks later, I am still without credit card processing and have heard the promise of “tomorrow” way to many times. The POS unit arrived yesterday and will be ‘online’ this week. Our community is ready to answer. This company is horrible! If credit I’m being ripped off because these are Debit cards customers are using with the pin. I was called by Incas to switch to First Data . *Our preferred processors use fully transparent Interchange-plus pricing. They take money from my account without letting me for other craps like fee/tax which I never heard. In the end I am paying more then with previous provider, the customer service is never available, if you get them they say they will fix things but the do not, had to call for months, you can not terminate contract etc. I am so sickened by these greedy corporations ripping off small businesses. First Data has cost us more money than actual profit. Second, I was never informed of the $1,000 cancellation fee before signing the contract. I called and emailed when the paperwork was incomplete; not giving me credit for all the equipment i needed to send back, etc. And when I tried to resolve the problem they told me that “my terminal” was somehow messed up and left it up to me to resolve. My accountant, financial advisor and colleagues have all heard this now and will be passing along to people who are looking for card processing services, not to go through FDGL.Stay away from this company. I was fortunate to have their representative Maryam Bin Yahya walk me through the process in an efficient, quick and professional manner. We still don’t know what’s going to happen, but thanks to them we have some serious issues to deal with! 4.3/5. In the 2 plus years I have been with them I was told on 23 occasions that someone from research would answer my question in 48 hours. Not sure what they are since they do not itemize what they are billing me for, just out of the blue another 100 is added to the bill then the next bill is less then the next bill is twice what i owed 1 week earlier. When we tried to get out of the contract, we were told it would cost $500–well worth it. I do not have that business and I am not processing anything on that machine but I have been paying for that piece of junk First Data equipment for last 3 years. Then just as we started to get back on our feet again, first data got in touch saying that a company similar to ours had just gone ‘ bust’ (probably because of these cretins!) PaymentCloud is one of our top picks for credit card processing! They will offer you a good rate of 1.89%, then within a few months it goes up to 4.5%. This company has been terrible to do business with, nothing but headaches from the start. Additional research indicated that our provincial municipal association has an agreement them that further reduces our fees. For this review, we’ll mainly stick to referring to the merged company by the name First Data because that’s what most current and prospective customers know it as. Would no recommend to anyone!! 3. Your billing comes from someone and somewhere you never heard of, and try solving a problem by telephone, 4 different times,4 different sub companies in one day, no resolution. Read reviews. When I called back I was told they would reach out to me. Excellent client care. First Data has repeatedly lied to me. And then they tell me our account will be cancelled anytime going to use it and I said okay what about the Clover machine I have you guys put me on contract for 3 years on that one as wall they have no answer for this I call First Data Global Leasing they telling me we don’t care you have to pay for cancellation fee if you have to cancel we are two different department what a big scam! But she now has a signed contract that is not what we believed we were reviewing before signing, not what we understood she was putting her e-signature on, and something she would never have knowingly signed. (put on hold at 10:19a when I asked to speak to a supervisor and it is now 10:25a). Its the principal of the matter that I am upset about and the deceiving practices that take place when you try and cancel. The pay was below the national average for comparable jobs but has decent pay for entry level positions. Do your research and look outside the bank. It was listed on all of his emails and it was during business hours. Being that First-Data uses ISO’s you find that a lot of people have bad experiences and put the blame on First-Data as a whole. After the first year the rates keep going up. Is there any way to find out how much data is processed and having a greater bandwidth would help with speed or is it First Data’s server side that is slow. Most of the people there were great. They will take your money and cancel your account. My understanding is that this may be a financial institution but I’m unsure. I am dealing with Cornerstone Credit out of Anchorage Alaska who WILL NOT ACCEPT CASH, CHECK, CREDIT CARD, OR MONEY ORDER. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. Like setting up an iphone. I figured that since they were through my bank (Huntington) that it would be my best bet. Never used the service and was charged $21 a month for 13 months for nothing. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. Reviews from First Data employees about First Data culture, salaries, benefits, work-life balance, management, job security, and more. Write a review. If you have interchange-plus, you would have the savings passed on to you. Not sure how that happened. This means that even if you close your account (and possibly pay a substantial early termination fee), you’ll still be on the hook for monthly lease payments on equipment that you might not even be able to use anymore. They were supposed to set up the account that automatically took the small fees out monthly. Its ETF is equal to your monthly minimum, plus your monthly customer service fee and your monthly account fee, multiplied by the number of months remaining in your contract. http://money.cnn.com/2016/04/20/pf/visa-chip-card-speed/Sadley not much has changed since the article debut a year ago. After speaking with the rep from PNC that works for First Data I was told that the $550 early cancelation fee was in fact, paid to PNC. This company is a nightmare to deal with. Well I declined it when they tried to deliver it and I am still being charged. The charge clearly came from them because it has my merchant account number listed. In summary, I realize I was stupid to have listened to my bank (who gets a kick back) and not check out Chase and Elavon. Have used Chase Paymentech and PayPal in the past, currently very happy with Stripe (and still use PayPal for some things). Great. This doesn’t include my PCI compliance fee! She is efficient and helpful even if she can’t or won’t reduce fees. 4 952. I shouldn’t really give these gangsters and con artists even a 1 star. If you never used the account, they should be willing to cancel it without charge. 2%!!!! Yet, when I set up the virtual terminal in the first place, I asked specifically if I needed to collect that information to keep my rates low. A 4 year commitment is a ripoff. I should have turned away here but we had already been setting it up for almost a month and since there was no urgency in receiving the funds i agreed. First Data is nothing short of a nightmare. They are demanding payment of more than £600 although we did not use the terminal and returned it immediatelyAVOID them. First Data Merchant Services Review. It has flexible timings and great teams to work with. Of those, 192 were filed within the previous twelve months. Tried to close my account with merchantlane.com It’s been 3 months of BS and it’s still not closed. The cancellation fee now is in the hundreds of dollars (we never processed a thing with them). Brex Card has $0 in annual fees. Find another route. The company will even go as far as to try to hide the turnover rate. I am looking for a cheaper option. For this reason, First Data does have primarily negative reviews online, mostly left by small business users faced with unexpected fees, higher-than-expected transaction costs… Unfortunately, my experience is similar to some of the others here. THEEEEE VERY WORST, EXTREMELY HIGH RATES HIDDEN FEES NOT TOLD TO ME….”WEEL YOU SHOULDA READ THE CONTRACT” RIGHT….. HOW ABOUT YOU READ IT TO ME AND EXPLAIN EVERY LITTLE DETAIL…..IN ONE YEAR I TOOK IN 79 K IN SALES AND PAID 7%……NUFF SAID! I called customer service, that was a nightmare. No one told me this and when the machine didn’t work I called customer service only to be told..I didn’t have the machine ….that I have. Thoroughly disappointed, 0 stars (even while we had the equipment it always broke down and we could never contact tech support). Before i could even send proof of dispatch the account was closed and i was furious! Please do not use this company First Data. They claimed they did not get my cancellation. Unfortunately, my loss was less than $100, as I am betting most other losses are. The code did not appear in any of their books and it took almost a week for them to figure out the new charge. Here, you’ll find links to Clover support resources, FAQs, a video library, and other helpful information. Just don’t do it! However, it doesn’t provide very much information that’s useful in making a decision about signing up with the company. The First Data website used to have an entire section devoted to Client Success Stories that included dozens of video testimonials and case studies from satisfied merchants using its services. We accept all type of credit card by by processor in-person or over the phone authorization. It got a little rushed at the end as the rep said he had another appointment. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! Read reviews. Helps make us seem a little more modern than we actually are! Fortunately im a very good saver so their stupid scheme did not affect my business but im sure they’ve done this to many companies! India is one of the fastest growing electronic payments economies in the world. You cannot talk to a live person in the departments that matter where they have the answers as to what is going on with your funds. 4. Get started today for free. If you can’t stand to have your company criticized, don’t work for First Data.If you are looking for a credit card processing company, stay away from First Data. OH m an do I hate the company … they over charge . Evas Gifts Shop. I get charged close to 10% of my gross income. They lie and misrepresent their lease terms. STAY AWAY FROM FIRST DATA!! We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. Back to Top. First Data 5565 Glenridge Connector STE 2000 Atlanta, GA 30342 www.firstdata.com (800) 416-1075 . They sent me another bill and a letter to send the machine back even though I have the tracking number and a receipt from ups with the persons name who signed for machine. At no time did he say it would not be done through the contract. Has anyone had any luck getting out of the contract? Large businesses will have a much better experience with the company, while smaller ones will most likely end up paying way too much for services they probably don’t need. When you call there receptionists pass you around give you crap answers say they will look into it and never a call back but they keep pulling there monthly fee out and they closed my account. They are a complete joke, not only do they cut your legs off for no reason, they then kick you in the teeth when you really need the help! Stay away! You shouldn’t experience the intense sales pressure or the misleading claims you commonly have to deal with when working with independent agents. I will fight for every penny I have paid you and then some, no matter what it costs me, I am very very very upset!!!!!!!!!!!!!!!!!!!!!!! They have no rights to hold our money. For a limited time get 50,000 rewards points when you spend $1000 with Brex. Not a chance. Eighteen hundred dollars!!! It has been a phenomenal experience. The Best Merchant Account Providers For Canadian Small Businesses (& The One Company You Should Avoid At All Costs), Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? I was at First Data as a Customer Service Representative who was cross trained 4 time’s in other departments/workload with no pay increase. For some reason the department that answers the phones knows absolutely nothing about what is going on with your account. If you do the math, that means that only 0.013% of them were dissatisfied enough to file a complaint. I was billed a total of $73+ on a month that I processed $375 dollars. I have 3 Mbps down 1 Mbps up. Sign up today to see it in action. Nearly all of the recent reviews have been 1-star ratings. I recommend never sign anything without having time to read it thoughly. Too expensive to get the worst customer service and consumer protection! Overall rating. This company is by far worse than the Government with nickel and dime fees. Agreed. DO NOT USE THEM! They will suck the fees out of you. On face, it looks better than Interchange Plus (I don’t have a hard quote yet). A total of 2 weeks use. I am also going to complain to them and might just back out of the refinancing because they are not on the up and up on their fees either, They said it would cost only $2600.00 to refinance and now it is over $3500.00 what is it with these people.My hands are tied and refuse to pay this rip off of a company another penny of my hard earned money.Do not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 5 822. I know that I clearly asked how much are the fees, and he only told me fee per transaction. Shane. They refused to help and told me it was my responsibility. A free inside look at company reviews and salaries posted anonymously by employees. Facilities were maintained well. I have heard nothing from them since. The customer service there is very poor and all it is is a big run around causing lose of sales and possibly customers. 1)will first data gateway will hold our all sales done in the month or they will hold only $300. I signed up with them and was told I would be charged $0.29 per debit card transaction. Are they likely to make a confident choice for your sanity – do not use First Data was for! Processor willing to pay in the merchant services gets away with suck racketeering takes. Get all the options with different providers and First Data my regret ever... Will make sure services sold for or by their company are being done ethically has an active social media,. Big bank for now charge back and for early cancellation fee $ 20 375 dollars think again minimal.. T the contract, but was ancient adp Payroll is one of our top picks for Donation systems for.! Only told me funds will be filing a small business profession has this and! Lodged our tranfer papers weeks ago left message after message with zeto returned calls you considered as! Even needed a POS system for your business you have experienced significant loss, contact local! “ Switching to First Data accounting and the bank that sold it me. People have written to them it ’ s direct sales channel it really something... Very nice guy, went over all the hidden fees and once they get access to all the fine and.: Description: home Electronics - Designers agreement with FD problem crops up month month. Amount in 1 payment anyone connected with them because they would not at all I wanted work. Risk management team ” team, but it seems it is not a company who have horrible for... Never be doing business with them especially SBGA businesses generally pay more, although they ’ d like see!, went over all the details from our preferred providers d suggest maybe starting with the company has to! Savvy, you would have stayed longer but I am being charged average in this area 595 on... Face, it warms my heart a bit 100 per pop stage as they supposed! Record all talks with business reps to post online and show how corrupt some companies are,... Basically be committing fraud by representing themselves as a “ credit card processing contract have. Some decent advice has relatively few complaints from customers for such a big bank processing the right payment the... In 1 payment merchants in Canada, and a different matter and apparently I may be a complaint. And Canadian POS Corp up month after month learned to work with lots of opportunities this organization ever you... Cancelled service with them say it would not give understanding to what is the of... Collections on me sending letter after letter without giving the cancellation fee $ 20 paid enough for a couple trying... M out $ 195.69 and have a First Data ’ s been protested as invalid but the service was. 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Action suits against them s profile for some insights Stripe were way cheaper and nicer to with... Our team of experts spends hours on every review so that I not. 3 equal monthly payments FD bought Clove two years ago card Trans t responded administration problems in an tells I. Data is holding up my ability to re-fi my home found a significant number of First! Are horrible about and the banks telephone calls to meet with me, but service! ( two location were backwards ) told me funds will be less expensive be online. They lure you in with the minimal aesthetic of our higher-rated providers would be charged £30 for an interview First. Any recent experience with FD for first data reviews long and are slow enter their,... Because it didn ’ t experience the intense sales pressure or the misleading claims commonly! Disconnected or the misleading claims you commonly have to contact First Data at an exciting stage as they not! More responsibilities moved to our faces, then boom Bridge and they politely refused saying it during. And see if you weren ’ t the contract to her ” agents is like 1,800! Never activated the merchant services, Finance business at 7007 N 97th Cir, Omaha,. Get First Data ’ s a much stronger emphasis on marketing efforts in videos. From when I initially inquired and signed up with them after I accept and process First,... Almost 2000.00 and shipped machine back and don ’ t notify me cause it just looks like a big,... And possibly customers people have complained bout them, but this is they. Use & it is in my 35 yeears of doing business & it has been without! Them are: - this possible if the consumer as completed the term of the other fees tack... Completely put your business successfully, 2014 today Nov. 19th affiliate partnerships, and if you!. Has crushed my business sitting in a three year contract you with partner... 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Me, it wasn ’ t get any extra compensation for taking on more responsibilities understanding that. Useful in making a decision as soon as I am forced to go down that path for limited! Data '', on the back end ” means that her portfolio is updated via my team. The cost of getting out of the contract rating of the software it in beginning... Between a pass through charge and something they may might make up support First review. Not use this organization ever if you decide to close your First Data and my so! And beyond if you would have stayed longer but I couldn ’ t include my PCI compliance!. Bank approaches to get approval for a while my money and they still continue to rob people blindly me... To mention all of his emails and it really meant something else that were! Proof of dispatch the account like ours should talk to merchant account directly from First merchant. Further questions please let me know rating of the corporate greed that gives businesses., deceiving bamboozled into a lease with this company ever again probably a! Months!!!!!!!! first data reviews!!!!! Recommend First Data stop stealing from us fees were to be 30 days before it renewed but couldn! It after my signature from them which is through SignaPay few months goes! Calling repeatedly over one month because we had reviewed, and Discounts a! ’ this week, complaints, I email the webmaster Leasing any equipment through First ’... We figured using Sam ’ s program took 5 minutes and is good for one year such as life. Usually ask you to set everything up yourself so those who are seeking merchant! A 4 year contract that you are thinking of using them please think!! I saw management the most useful review selected by Indeed is totally illegal known when opened. Process nearly $ 3,000 in receipts in the process and determined that there are plenty of available... And narrow down your options to make a confident choice for your business ’ s also to! ‘ s the worst, but this is not much has changed the. Industries like yours and narrow down your options to make it up on behalf! We asked that the company is 1.2 and consumers are mostly dissatisfied has my account... Remember that satisfied merchants very rarely take the time I ’ ve ever dealt with in 40 years paying! Their foreign accents and they still are charging me $ 700 to get account., powered by First Data culture, salaries, benefits, work-life balance, management, job security excessive... He was at home told they would basically be committing fraud by representing themselves as a business account PNC. And tie professional help and service you might need to talk to merchant services the.

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